{"id":549,"date":"2026-02-23T17:53:29","date_gmt":"2026-02-23T20:53:29","guid":{"rendered":"https:\/\/dgn.adv.br\/?p=549"},"modified":"2026-02-24T09:34:03","modified_gmt":"2026-02-24T12:34:03","slug":"negligencia-consumidor-instituicao-financeira","status":"publish","type":"post","link":"https:\/\/dgn.adv.br\/en\/negligencia-consumidor-instituicao-financeira\/","title":{"rendered":"The Consumer\u2019s Negligence Can Exempt the Financial Institution from Liability"},"content":{"rendered":"<p>In this article, our attorney Victor Nunes discusses how consumer negligence can directly affect a financial institution\u2019s liability in cases of fraud within both the traditional financial market and the cryptoassets market.<\/p>\n<p>Technology, while it boosts the market and makes doing business easier, also brings risks. The growing number of new fraudulent schemes in the financial sector \u2014 both traditional and crypto-related \u2014 is undoubtedly one of the major issues today.<\/p>\n<p>Because of this, it is absolutely essential that users and investors adopt certain precautions regarding their accounts on brokerages and financial institutions in general.<\/p>\n<p><strong>The main precautions every investor should take<\/strong><\/p>\n<p>In summary, investors should:<\/p>\n<ul>\n<li>Keep their passwords, codes, and passphrases safe, preferably without storing them on mobile phones or internet\u2011connected devices.<\/li>\n<li>Avoid using the same email account for both <a href=\"https:\/\/dgn.adv.br\/tag\/bancario-fintechs\/\" target=\"_blank\" rel=\"noopener\">brokerage\/financial institution<\/a> access and multiple unrelated apps or services.<\/li>\n<li>Ask their brokerage about all available security mechanisms and enable every protection feature offered.<\/li>\n<li>Be skeptical of social media posts and supposed advisors promising unusually high returns, and always seek verified information about the person and the company they represent.<\/li>\n<li>Never click on links sent by unknown individuals and always confirm the legitimacy of any contact through the institution\u2019s official channels.<\/li>\n<\/ul>\n<p>All these precautions significantly reduce the chances of fraud and the unlawful withdrawal of funds or digital assets from users\u2019 accounts on these platforms.<\/p>\n<p>In addition, failing to follow these precautions may, in cases of fraud, be considered the consumer\u2019s exclusive fault. In practice, this means that if the fraud occurs due to circumstances unrelated to the services provided \u2014 such as clear negligence by the user \u2014 the service provider\u2019s liability may be removed.<\/p>\n<p>By <a href=\"https:\/\/dgn.adv.br\/profissional\/victor-nunes\/\" target=\"_blank\" rel=\"noopener\">Victor Nunes<\/a> \u2014 Attorney, Donato &amp; Garcia Neto Advogados<\/p>","protected":false},"excerpt":{"rendered":"<p>In this article, our attorney Victor Nunes discusses how consumer negligence can directly affect [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":554,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artigos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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